Implementation & Support

Move to HYDRA and take advantage of first class award winning support. We’ll provide you and your business with the resources and assistance you need to get the best out of your call centre solution.




Training Support Process

First class support begins with first class training. During the installation of the HYDRA Dialler our engineers will train and educate your staff on how to get the most from the system. From Agent training through to more in depth training for Team Leaders and Dialler Managers we will ensure that your staff acquire the right skills and knowledge to manage your call centre efficiently and productively.

Free Training

From Agent training through to more in depth training for Team Leaders and Dialler Managers we will ensure that your staff acquire the right skills and knowledge to manage your call centre efficiently and productively


Integration

We’ll implement seamless integration with your existing CRM platform and new HYDRA Dialler


Scalable

As your business grows HYDRA allows quick and easy additions of new agents and users


Hosting

Our HYDRA Dialler hosted solution is co-located in start of the art Tier 1 Data Centres within the UK offering first class security and operational resiliency


Support

Our team of UK based support staff are on hand to make sure you get the best out of your Dialler and keep your business up and running. We also provide 24/7 support at a premium.


Compliance

We’ll keep you aware of any changes in UK legislation and continued compliance with Ofcom regulations



On-going Updates

As part of our support package you will benefit from on-going updates free of charge. You can be confident that your Hydra investment will be future proofed against regulatory changes and industry developments for many years to come.



How We Get You Started


Order Form

Fill In our Order form or Quick Quote Request

1

Receive Contact

You Will Hear From Our Customer Service Team Within 24 Hours

2

Top up

Log into your brand new portal and top up for the first time

4

Your Live

Congratulations your account is now live and kicking. Go nuts Call the folks and tell them all about HYDRA!

5


Expert Account Management

The purpose of our call centre experienced Business Development Managers is to help your business grow. They will help you to get the most out of your system by organising regular free of charge training sessions for relevant staff.
Additionally they will periodically arrange for a remote Dialler Optimisation “health” check to be carried out. These checks will monitor the settings on your system for a short period, ensure Ofcom compliance, improve productivity, understand the information Hydra is providing and identify ways in which we can help you improve your call centre’s performance and growth.







How To Get Started

So that we can provide you with the best possible solution for your call centre requirements we need to ask you a few questions. We just need the basics so this part won’t take long. Please click on the link below (we’ll need to make a link here to an enquiry form for the customer to fill out). If you need to speak to us at any time you can call us on 0161 865 1925 (OR CORRECT CONTACT NUMBER HERE).





WhatClients Say



  • Calling from standard excel spread sheets wasn't providing us with the right platform to achieve sales targets or DMC`s. Through the use of the Hydra Dialler platform, we have now been able to achieve a high level of penetration of our data. Our agents have embraced the system and now spend 75% of their time talking rather than dialling. The Hydra Dialler Platform has also reduced our operational call cost (PBX etc) though VOIP without losing productivity or quality of service. Hydra`s level of support has been excellent throughout.

    Lee Boon
    EAB Marketing
  • Since we've started using the Hydra Dialler we've seen a huge increase in our sales performance. Our agents have become more productive and focused and using the Hydra interface we can keep an eye on KPI's at all times. The on-going support has been excellent and overall the Hydra Dialler has made a massive positive impact on our business.

    N. Mohammed
    Legal Claim Line


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