VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
Feature rich system with access to tons of great tech, including but not limited to; call recording, Auto Attendant, Free VOIP to VOIP calls, Hot desking, Call Monitoring, Flexible Numbers (local and international), Quick provisioning (add new users quickly and easily), Call whispering (coach sales staff), Music on hold, conferencing, etc.
In addition reduce travel and training costs, thanks to web and video conferencing, easily grow your phone system as needed, have one phone number ring simultaneously on multiple devices, helping employees stay connected to each other and to customers and have a single network for voice and data, simplifying management and reducing costs.
With VOIP you can access your phone system’s features at home or at client offices, in airports and hotels—anywhere you’ve got a broadband connection
A big advantage VoIP has over traditional PBX systems is cost. Domestic calls are free, or at the very least, less expensive than traditional PBX; while international calls are also much less expensive and, in certain cases, free as well. A VoIP phone number, sometimes called a virtual number, is not directly associated with the physical network of a landline, but “appears” to be so. Thus, people from another country could make calls to you at the local rate instead of the higher international rate because your virtual phone number “seems” to be within their local exchange, even though it’s not.
Remember that for VOIP to work there needs to be a good and reliable internet connection in place. If the Internet goes down then your VOIP system will also go down although we can put contingency plans in place (which may include a fail over PSTN system). The main things you’ll need are listed below;
Broadband internet connection. The more call volume you have the higher the bandwidth you will need. We’ve provided a guide to bandwidth requirements based on a variable number of users below.
Wired Ethernet router. You have a ton of options here but we’d suggest a decent VPN router that has QoS and a good amount of concurrent connection volume. The VPN function will come in handy if you want to use your VOIP system from a remote office or home office. We’ll be happy to suggest a suitable router for you which will be based on your requirements.
VoIP telephones. The two main types of VoIP telephones are hardware-based and software-based. A hardware-based VoIP phone looks like a traditional hard-wired or cordless telephone and includes similar features, such as a speaker or microphone, a touchpad, and a caller ID display. VoIP phones can also provide voicemail, call conferencing and call transfer.
Software-based IP phones, also known as softphones, are software clients installed on a computer or mobile device. The softphone user interface often looks like a telephone handset with a touchpad and caller ID display. A headset equipped with a microphone connects to the computer or mobile device to make calls. Users can also make calls via their computer or mobile device if they have a built-in microphone and speaker.
Think of VOIP telephony as a pipe and the calls as the material that must flow through it – the larger the volume of materials the bigger the pipe will need to be or it will get stuck. We would suggest the following maximum users (people using VOIP) based on the following bandwidth;
Calling from standard excel spread sheets wasn't providing us with the right platform to achieve sales targets or DMC`s. Through the use of the Hydra Dialler platform, we have now been able to achieve a high level of penetration of our data. Our agents have embraced the system and now spend 75% of their time talking rather than dialling. The Hydra Dialler Platform has also reduced our operational call cost (PBX etc) though VOIP without losing productivity or quality of service. Hydra`s level of support has been excellent throughout.
Since we've started using the Hydra Dialler we've seen a huge increase in our sales performance. Our agents have become more productive and focused and using the Hydra interface we can keep an eye on KPI's at all times. The on-going support has been excellent and overall the Hydra Dialler has made a massive positive impact on our business.
We have worked with the team at Global Asset Support for a number of years now and I can honestly say there service and business support is second to none and far exceeds any of their competitors. The knowledge and advice and the speed they come to assist is advantage to any business working with them. The whole team at Golden Egg Recruitment would highly recommend them.
Having run call centres for a number of years, I understand the importance of partnering with the right organisation for your IT and telephone infrastructure. Having used various other IT support companies, I’ve had numerous instances in where phone lines have been down for several hours and it has cost my business a significant amount of money. I can honestly say Ron @ HydraVoip has provided me with the best systems and support I have ever had. Call quality is that of a BT line and not once have we had experiences where calls have dropped/cut off.
Anyone who runs a call centre type operation needs a telecommunications partner that not only understands the industry, but appreciates how important it is to keep everything in working order. Should an issue ever arise (which happens from time to time in this arena) Ron is on the case within a matter of seconds. 9 times out of 10 its him calling me to say his team are working on a fix before an issue even arises, rather than me chasing him which was a welcome change.
In this arena it is unrealistic to expect things to run smoothly 100% of the time, Its part and parcel of relying on tech to generate sales. What I like about HydraVoip is this are ready to firefight any issues within minutes, should issues arise.
Their dialler system is extremely easy to use both on our dialler managers side and our agents side. Their support team know the software inside and out should you get stuck with any element of it. I am not particularly computer literate however their support team have worked closely with me to ensure I fully understand the full functionality of their dialler system.
All in all hats off to the guys @ HydraVoip. I am sure I will be in partnership with them for as long as I am in business.