VoIP stands for Voice over Internet Protocol. Sometimes it’s referred to as Voice over Networks or (VoN), Voice over Broadband (VoB) and sometimes Internet Telephony. VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you – regardless of what equipment or network the person you are calling uses.
Also, because VoIP uses, digital, internet technologies (sip) many new features and services that were previously impossible, or very expensive using traditional telephone technology, become available. With HYDRA this means we can give you many free features such as voicemail, voicemails sent to you by email, music on hold, call diverts etc. Click here to see our full feature list.
But you don’t need to know anything about the technologies used if you don’t want to, after all, you probably don’t know that ordinary telephony uses TDM (Time Division Multiplexing) but your telephone still works.
Your voice is converted into a digital signal which can be sent like any other data over the internet. People are often confused by this but the way to think about it is that your internet connection uses the same wires as your normal landline telephone and can be uses to transmit all kinds of things such as faxes, telephone calls, emails, instant messages, web pages and Google searches – what makes the difference is simply what is plugged into the wires.
Before we get too far into the technology, we need to squash a myth. People tend to think that VoIP is about cheap calls and it is true that VoIP calls are cheap however the real benefit of VoIP is that calls can be totally free and that all sorts of new services become possible with them.
Calls can be free not because of charity but because you’ve already paid for them in your monthly broadband subscription. When you make a call over the internet your voice is converted to data and sent like any other piece of data down your internet connection just like email, you don’t have to pay again to use it. So, if you call another HYDRA user anywhere in the world, it’s a free call – you only pay if you call an old fashioned telephone network.
A broadband (high speed Internet) connection is required for most, but not all, of our services. This can be through a cable modem such as Virgin, or services such as ADSL.
To make phone calls you then either use a softphone on your PC or laptop (More info) or a purpose built VoIP telephone or telephone adaptor.
Think of VOIP telephony as a pipe and the calls as the material that must flow through it – the larger the volume of materials the bigger the pipe will need to be or it will get stuck. We would suggest the following maximum users (people using VOIP) based on the following bandwidth;
Calling from standard excel spread sheets wasn't providing us with the right platform to achieve sales targets or DMC`s. Through the use of the Hydra Dialler platform, we have now been able to achieve a high level of penetration of our data. Our agents have embraced the system and now spend 75% of their time talking rather than dialling. The Hydra Dialler Platform has also reduced our operational call cost (PBX etc) though VOIP without losing productivity or quality of service. Hydra`s level of support has been excellent throughout.
Since we've started using the Hydra Dialler we've seen a huge increase in our sales performance. Our agents have become more productive and focused and using the Hydra interface we can keep an eye on KPI's at all times. The on-going support has been excellent and overall the Hydra Dialler has made a massive positive impact on our business.
We have worked with the team at Global Asset Support for a number of years now and I can honestly say there service and business support is second to none and far exceeds any of their competitors. The knowledge and advice and the speed they come to assist is advantage to any business working with them. The whole team at Golden Egg Recruitment would highly recommend them.
Having run call centres for a number of years, I understand the importance of partnering with the right organisation for your IT and telephone infrastructure. Having used various other IT support companies, I’ve had numerous instances in where phone lines have been down for several hours and it has cost my business a significant amount of money. I can honestly say Ron @ HydraVoip has provided me with the best systems and support I have ever had. Call quality is that of a BT line and not once have we had experiences where calls have dropped/cut off.
Anyone who runs a call centre type operation needs a telecommunications partner that not only understands the industry, but appreciates how important it is to keep everything in working order. Should an issue ever arise (which happens from time to time in this arena) Ron is on the case within a matter of seconds. 9 times out of 10 its him calling me to say his team are working on a fix before an issue even arises, rather than me chasing him which was a welcome change.
In this arena it is unrealistic to expect things to run smoothly 100% of the time, Its part and parcel of relying on tech to generate sales. What I like about HydraVoip is this are ready to firefight any issues within minutes, should issues arise.
Their dialler system is extremely easy to use both on our dialler managers side and our agents side. Their support team know the software inside and out should you get stuck with any element of it. I am not particularly computer literate however their support team have worked closely with me to ensure I fully understand the full functionality of their dialler system.
All in all hats off to the guys @ HydraVoip. I am sure I will be in partnership with them for as long as I am in business.